Shipping policy

Shipping policy

Last updated: 2026-08-17

WHERE WE SHIP
We ship across United States.

SHIPPING COST
Free shipping on every order.

PROCESSING TIME
Orders are prepared and handed to the carrier within 1 business day of payment clearing. Orders placed on weekends and public holidays are processed the next business day.

DELIVERY TIME
Standard delivery takes 5 to 8 business days after dispatch from our US warehouse.

Delivery time is an estimate, not a guarantee. Weather, carrier delays, and peak periods such as Black Friday and December can add a day or two. If your order is running late we will email you before you have to ask.

TRACKING
You receive a tracking link by email the moment your parcel leaves our US warehouse. Tracking can take up to 24 hours to show its first scan. If it has not updated after 48 hours, email us and we will chase the carrier for you.

WRONG ADDRESS
Please check your address at checkout. If you spot a mistake, email us within 1 business day and we can usually correct it before dispatch. Parcels returned to us because of an incorrect address can be reshipped once the address is confirmed.

LOST OR MISSING PARCELS
If tracking shows delivered but you cannot find the parcel, check with neighbours and around your property first, then email us. If it does not turn up within 5 business days we will send a replacement or refund you.

CUSTOMS AND DUTIES
Orders shipped within United States are not subject to import duties.

CONTACT
Avyra Supply LLC
1500 N Grant St, Ste N, Denver, CO 80203, US
Email: support@avyrasupply.com
Phone: +1 (415) 906-2819 
Support hours: Monday to Friday, 9am to 6pm EST
We reply to every message within 24 hours.