Refund and return policy

Refund and return policy

Last updated: 2026-08-17

THE SHORT VERSION
You have 60 days from delivery to decide. If the product is not right for you, email us and we will refund you in full. You do not need to ship anything back and you keep the product.

HOW TO START A RETURN
Email support@avyrasupply.com with your order number and one line about what went wrong. That is all we need. We reply within 24 hours.

NO RETURN SHIPPING
We do not ask you to ship the product back. There is no return label to print, no package to drop off, and no photographs required. We would rather you keep it than spend an afternoon at the post office.

WHEN YOU GET YOUR MONEY
We approve refunds within 24 hours of your email. Your bank then takes 5 to 10 business days to post the money back to the original payment method. That last part is the bank timeline, not ours.

DAMAGED OR WRONG ITEMS
If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with a photo. We will send a replacement or refund you in full, your choice, and you do not pay anything extra.

ORDER CANCELLATION
Orders can be cancelled free of charge before they ship. We ship within 1 business day, so contact us quickly. Once a parcel is with the carrier the return process above applies instead.

ITEMS WE CANNOT ACCEPT
Items damaged by misuse and items returned after 60 days from delivery.

EXCHANGES
The fastest way to exchange is to request a refund and place a new order.

CONTACT
Avyra Supply LLC
1500 N Grant St, Ste N, Denver, CO 80203, US
Email: support@avyrasupply.com
Phone: +1 (415) 906-2819 
Support hours: Monday to Friday, 9am to 6pm EST
We reply to every message within 24 hours.