Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

ORDERS

How do I know if my order was successfully placed?

After completing checkout, you will receive an order confirmation email at the email address you provided. If you do not see it, please check your spam or promotions folder.

Can I change or cancel my order?

Contact us at [SUPPORT EMAIL] as soon as possible. We will do our best to help, but we cannot guarantee changes or cancellations after an order has entered processing or has shipped.

Why did I receive multiple tracking numbers?

Some orders may be shipped in separate packages due to product availability, warehouse location, or package size. You will not be charged additional shipping fees unless clearly stated during checkout.

SHIPPING

How long does order processing take?

Most orders are processed within [PROCESSING TIME]. Processing time does not include weekends or public holidays.

How long does delivery take?

Estimated delivery is normally [DELIVERY TIME] after the order has been processed. Delivery estimates may vary depending on destination, carrier conditions, holidays, weather, or other circumstances outside our control.

How can I track my order?

Once your order ships, you will receive an email containing your tracking number. Tracking information may take 24–72 hours to update after the carrier receives the package.

What should I do if my tracking says “Delivered,” but I cannot find my package?

Please check around your property, mailbox, front desk, household members, and neighbors. You should also contact the shipping carrier. If the package is still missing, contact us at [SUPPORT EMAIL].

RETURNS AND REFUNDS

What is your return window?

Eligible items may be returned within [RETURN WINDOW] of confirmed delivery, subject to our Return & Refund Policy.

What should I do if my product arrives damaged or incorrect?

Contact us within 7 days of delivery and provide your order number along with clear photos or videos of the product and packaging.

When will I receive my refund?

Approved refunds are normally issued to the original payment method within 5–10 business days. Your bank or card provider may require additional processing time.

PAYMENTS

What payment methods do you accept?

Available payment methods are displayed during checkout and may include major credit cards, debit cards, Shop Pay, PayPal, or other supported payment providers.

Is my payment information secure?

Payments are processed through Shopify and approved third-party payment providers. Avyra Supply LLC does not directly store your complete payment card information.

PRODUCTS

Will the product look exactly like the images?

We make reasonable efforts to display product colors and details accurately. However, colors may vary slightly depending on lighting, photography, manufacturing batches, and screen settings.

How can I contact customer support?

Email us at [SUPPORT EMAIL]. Our typical response time is 1–2 business days.